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FAQs

All your questions in one place!

Fuerteventura
Zanzibar
Privatization
FAQs Fuerteventura

It might help you!

How do I get to Surfescape from the Fuerteventura airport?

The cheapest way is by bus (line 03 or ligne 10 to Puerto del Rosario and then line 07 to Cotillo). Otherwise you can book a taxi transfer with us at the end of the booking process or by sending us a Whatsapp to +34676230223 or email us at fuerteventura@surfescape.com!

Fuerteventura
FAQs

Are there any shops, bars restaurant nearby?

Yes! The Hyperdino supermarket is just a 5 min walk away (350m to be exact). We serve drinks every day of the week until 15h, and there are a lot of great places to drink and eat in Lajares, all at walking distance (The return Bar, Fuertevida, Amiga Mia, El Arco...)

Fuerteventura
FAQs

Do you have wifi?

We offer 80 Mbps Fiber Wi-Fi, the fastest in Lajares, you will never have to worry about internet speed or access in Surfescape.

Fuerteventura
FAQs

How far is the beach?

We are located in the center of Fuerteventura North and you can go to the beach on the West, the North or the East coast of the island. Check our blog article on the best beaches in Fuerteventura. The North shore is a 5 minute drive and the West and East Coast are 10 minutes away.

Fuerteventura
FAQs

Is there also public transportation?

There are buses to all parts of the island, you can check the buses schedule on Fuerteventura tourist office website.

Fuerteventura
FAQs

What is the best season for Digital Nomads?

Most Digital Nomads like to escape the cold European weather and come to Fuerteventura from November to April.

Fuerteventura
FAQs

What time can we do the check-in for the accommodation?

You can check-in every from 8h to 16h

Fuerteventura
FAQs

Can I check-in after opening hours?

Yes but please inform us in advance! We’ll send you instructions for your check-in outside of opening hours !

Fuerteventura
FAQs

Is there a shared kitchen?

There is no shared kitchen in Surfescape though private kitchens are available if you booked one of our 3 apartments. However, our restaurant is opened from 10 to 15h everyday and serves delicious food.

FAQs
Fuerteventura

What is your cancellation policy?

We make it easy for you and ask only for a 25% deposit which is fully refundable up to 7 days before arrival. Otherwise, less than 7 days before arrival, the deposit is non refundable.

Fuerteventura
FAQs

Do you provide airport transfer and how much is it for?

You can book your airport transfer with us (50$ one-way or 90$ both ways). Please let us know in advance.

Zanzibar
FAQs

What is the nearest airport to your apartments?

The airport of Stone Town is the only airport in Zanzibar and is a 1h drive away.

Zanzibar
FAQs

What is the location of your apartments?

We are located in the village of Kiwengwa in Zanzibar, find directions here!

Zanzibar
FAQs

Where can I rent a car?

You can rent a car directly at the airport or get one delivered directly once you arrive at Surfescape.

Zanzibar
FAQs

Can we rent scooter or bike?

Yes you can rent bikes for 5$ and motorcycles for 20$ per day.

Zanzibar
FAQs

What is the booking process?

Here are the simple steps to privatize Surfescape, for an event, a retreat, or a corporate offsite in Fuerteventura. 1. Inform yourself on what we offer on our website or contact us directly if you want to know more 2. Download our brochure and get a full understanding of what is possible 3. Request a quote by filling our form 4. Receive your quote 5. We become your partner and organize everything according to your every needs 6. Enjoy your stay

Privatization
FAQs

How do we confirm a booking for a retreat?

50% refundable deposit until 30 days prior to arrival must be made for an official booking to be made in our systems

Privatization
FAQs

What is your cancellation policy?

50% deposit of the accommodation cost fully refundable up to 30 days before arrival. Remaining 50% paid latest 30 days before arrival, after which 100% becomes non-refundable. Food and activities must be paid 14 days prior to arrival and are 100% non-refundable 100%, in case of cancellation we will issue vouchers to be used in the same year as the booking.

Privatization
FAQs
Fuerteventura
Zanzibar

What is the maximum group size we can host?

We can host a group of maximum 50 people. 26 people onsite and 24 people split in two nearby villas. The coworking space and restaurant can host 50 people as well.

Privatization
FAQs

Can you organise transport?

Yes, first of all we can organize airport transfers for large groups with private buses. You can also rent cars through our partners, pick-up is in Corralejo so you would need a bus pickup. Otherwise you can also rent cars directly at the airport, but we cannot intervene as they don’t work with partners.

Privatization
FAQs

What are the opening hours?

Our working hours are from 8:00 to 23h00

Privatization
FAQs

Is breakfast and cowork included?

Both are included in our room rates, however keep in mind that Surfescape is also opened to outside guests! In case you prefer to have the entire space all to yourself, you can privatise Surfescape for you group!

Privatization
FAQs

Do you offer half board or full board?

Your stay can be all-inclusive, from breakfast to dinner. You can choose between buffet or set menus to be discussed and prepared with our talented chef.

Privatization
FAQs

What activities do you offer onsite?

Surf school and Yoga center onsite, for surf and yoga lessons and with are also partnered with a kite school. Then there are limitless group activities that we can set up with our partners such as: Party boat, buggy tours, Lobos island tour, mountain biking, kayaking, SUP...

FAQs
Privatization

What is the best season to come?

Every season! Fuerteventura is the island of eternal spring with warm climate all year and it doesn’t get too hot in the summer. The perfect place to escape the cold in winter and surf in nice weather. To be honest the weather is always amazing but the top season for kitesurfing is from May to September.

Privatization
FAQs

Are there pool or beach towels available?

We only provide towels for in-rooms use which cannot be used for pool or beach. Please bring your own towels !

Privatization
FAQs

Do you have free parking?

Yes, you can park your car in the large parking just in front of our hotel

Fuerteventura
FAQs

Do you provide airport transfer and how much is it for?

You can book your airport transfer with us (50$ one-way or 90$ both ways). Please let us know in advance.

Zanzibar
FAQs

Do you serve food?

We don’t have an onsite restaurant but we can book a private chef for you. The service costs 15$ to which you have to add the price of food.

Zanzibar
FAQs

Is breakfast included?

We don’t offer breakfast onsite, but it can be organized by booking a private chef

Zanzibar
FAQs

Are there any supermarkets nearby?

Yes, the supermarket Pambaland is 700m away, you can walk there or get a taxi for 5$ there and back.

Zanzibar
FAQs

Are there any restaurant nearby?

Yes, you can walk to over 10 restaurants that are within 1km of Surfescape.

Zanzibar
FAQs

Are the apartments in front of the beach ?

Yes all of them, 4 with private beach access and 2 penthouses with ocean view.

Zanzibar
FAQs

Is there Wifi, is it strong?

Yes, we offer Wi-Fi with 5-8 Mbps speed which is sufficient for basic internet navigation. If you need faster connection, we recommend to buy a Mifi or 4g sim card to use your phone as a router.

Zanzibar
FAQs

Do you have mosquito nets?

Yes, just ask our staff and we will provide you with mosquito nets.

Zanzibar
FAQs

What time can we do the check-in for the accommodation?

You can check-in every from 8h to 16h.

Fuerteventura
FAQs

Can I check-in after opening hours?

Yes but please inform us in advance! We’ll send you instructions for your check-in outside of opening hours!

Fuerteventura
FAQs

Is there a shared kitchen?

There is no shared kitchen in Surfescape though private kitchens are available if you booked one of our 3 apartments. However, our restaurant is opened from 10 to 15h everyday and serves delicious food.

Fuerteventura
FAQs

Do you provide bedsheets?

Yes of course, all our rooms have good quality bed linen.

Fuerteventura
FAQs

Are there long-term deals?

Yes, with our digital nomad pack, we offer 30% off if you stay 1 month or more.

Fuerteventura
FAQs

Are there pool or beach towels available?

We only provide towels for in-rooms use which cannot be used for the pool or the beach. So, please bring your own towels for all outdoor activities.

Fuerteventura
FAQs

What is your cancellation policy?

We make it easy for you and ask only for a 25% deposit which is fully refundable up to 7 days before arrival. Otherwise, less than 7 days before arrival, the deposit is non refundable.

Fuerteventura
FAQs
Zanzibar

What are the opening hours?

Our coworking space is open from 8h-18h and our restaurant from 10h to 15h from Monday to Friday.

Fuerteventura
FAQs

Is breakfast | co-working included?

By booking your stay directly with us, breakfast and access to the coworking space is always included in your room rate :) However, it is not the case if booking through Airbnb or Booking.com.

Fuerteventura
FAQs

Can we have dinner at your place?

We organize private dinners in Fuerteventura for groups of 10 people or more. You can book your table here! (link to eat page) We also do events once or twice a month, depending on the season, during which we serve buffet dinners.

Fuerteventura
FAQs

Is the restaurant opened on weekends?

The restaurant is closed to walk-ins guests during the weekend but we are open for group reservations for a minimum of 10 people. Contact us for booking a table by phone, email or via whatsapp.

Fuerteventura
FAQs

Do you serve gluten-free breakfast?

Our breakfast buffet includes many options with yogurt, cereals, fruits, juices, etc... Just pick and choose from the various delicious and healthy options!

Fuerteventura
FAQs

What time are the yoga classes?

Follow us on Instagram or check out the yoga timetable on our website for all the information on yoga classes in Surfescape.

Fuerteventura
FAQs

Can we book surf lessons in Surfescape?

Yes! Just ask the reception and we will organize surf lessons adapted to your level, our teachers always bring you to the most adapted surf spots. You can also book a Surf & Stay package or standalone Surf classes (link).

Fuerteventura
FAQs

Can I rent a bike, surf, car?

You can rent surfboard in Surfescape, no need to book in advance. We have plenty of equipment for beginners and intermediate surfers. We can help you rent a car with our partner : Caravamos. And you can rent a bike, 350m away, with our partner Magma.

Fuerteventura
FAQs

What is the best season for surfing?

All the time! For beginners, Fuerteventura is perfect all year. Experts and advanced surfers will prefer the months from October to March as the island receives the strongest swells. Check our surfing blog articles for more info on surfing in Fuerteventura !

Fuerteventura
FAQs

What is the best season for kiting?

As for surfing, you can kite all year in Fuerteventura. However, the months from May to August, you are sure to have strong winds almost everyday!

Fuerteventura
FAQs

You Click, We make you Dream.

Do what’s good for you, thank us later.

Kitesurfing in Zanzibar at Surfescape